Refund policy
Plans change. Here's exactly what happens when they do, with no phone call required.
If you cancel
More than 72 hours before the event: full refund, no questions.
24 to 72 hours before: 50% refund.
Inside 24 hours: no refund. By then the actors are booked, the props are built and the venue is paid for.
Refunds go back to the card or account you paid from, within 5 to 7 working days.
The better option
Tickets transfer free, at any time, to anyone. Forward the confirmation and they're in. This works even inside the 24-hour window when a refund doesn't, so try this first.
If we cancel
You get 100% back, automatically, without asking. We start the refund the same day and it lands within 5 working days.
If we move a date rather than cancel, you can either keep your ticket for the new date or take a full refund.
If an event doesn't reach its minimum
Some formats need a minimum number of participants to work at all. If we don't reach it, we cancel at least 48 hours ahead and refund in full.
Workshops
Multi-session workshops: full refund up to 7 days before session one, 50% up to 48 hours, none after. Missing one session of a batch doesn't reduce the fee, we'll catch you up instead.
How to ask
Reply to your confirmation email with the booking reference. That's the whole process. We aim to answer within one working day.